Overview
With La Growth Machine, you pay for each active identity (a LinkedIn account and its email accounts). Members are free. To stop your subscription, you pause your identities: there's no separate cancel button.
When you pause an identity, its billing stops at the end of the period you've already paid for. Your workspace stays open, and everything you built stays in it.
Key benefits
Stop paying without losing your data: campaigns, leads and statistics stay in your account
Pause and come back whenever you want, right where you left off
Know exactly what stops, and when, before you decide
What you keep when you stop paying
Your workspace and everything in it stay in your account:
Your campaigns and sequences
Your audiences and leads, with their enriched data
Your inbox conversations
Your statistics
Your members, who can still log in
You can still log in to read your conversations, check your results and prepare your next campaigns. When you're ready, reactivate an identity and pick up where you left off.
What stops, and when
On the end date of the identity's billing period:
Its campaigns are paused. Nothing is sent from this identity anymore.
You can no longer launch its campaigns or reply to its conversations from the inbox. You can still read them.
LinkedIn invitations already sent stay pending until the lead accepts them or you withdraw them.
If it was your last active identity:
Lead enrichment stops.
The enrichment credits included in your plan end with your billing period.
Credits you bought stay on your account for 1 month. Reactivate an identity within that month to keep using them. After that, your credit balance is cleared.
How to pause an identity
Go to Settings > Billing.
Click the ⋮ menu next to the identity, then Pause Identity.
Answer the short question.
Confirm with Cancel this identity.
Once confirmed, the identity shows Billing stopped and Valid until with its end date. It keeps working normally until that date: its campaigns stop on that date, not before.
Changed your mind before the end date? Click Reactivate next to the identity: its billing continues as before.
Note: if you pay for 3, 6 or 12 months, the identity stays active until the end of that period.
How to downgrade your plan
Downgrading isn't self-service: our team handles it with you.
Go to Settings > Billing and click Change plan.
Choose the lower plan. The support chat opens: this is expected, not a bug.
Ask to talk to a human, and our team will process the downgrade.
Important: all identities in the same account must be on the same plan. Features your new plan doesn't include (for example A/B tests, custom sequences, custom messages or CRM sync) are no longer available. Your campaigns, leads and statistics stay in your account.
How to change your billing period
In Settings > Billing, click Change plan and choose 1 month, 3 months, 6 months or 1 year.
Longer period: it starts right away. The unused part of your current period is deducted from your new invoice.
Shorter period: it starts at the end of your current billing cycle.
How to come back
Everything is where you left it. To start again:
Go to Settings > Billing and click Reactivate next to the identity. If you still have active identities, click Show deleted identities first. You can also click Reactivate on the identity in the Identities tab.
Choose your billing period and pay.
Relaunch the campaigns you want. They stay paused until you restart them, so you choose which ones go live again.
Note: your identity is reactivated on the same plan as before. To reactivate it on a different plan, ask to talk to a human in the chat.
FAQs
My campaigns are finished. Do I still pay?
My campaigns are finished. Do I still pay?
Yes. You pay for active identities, not for campaigns. To stop paying, pause the identity.
Will I be charged again after I pause an identity?
Will I be charged again after I pause an identity?
No. The period you've already paid for runs until its end date, then billing for this identity stops. Check that the identity shows Billing stopped in Settings > Billing.
What happens to the enrichment credits I bought?
What happens to the enrichment credits I bought?
They don't expire while you have at least one active identity. If you stop your last identity, they stay valid for 1 month: reactivate an identity within that month and you get them back. After that month, your credit balance is cleared. The credits included in your plan end with your billing period.
Can I pause my whole subscription for a few months?
Can I pause my whole subscription for a few months?
Pause your identities. Your workspace and data stay in your account while you're away, and you reactivate your identities when you're ready.
A teammate left. What should I do with their identity?
A teammate left. What should I do with their identity?
If someone takes over, replace the connected accounts: the identity keeps its campaigns. If nobody takes over, pause the identity.
I'm on the free trial. Do I need to cancel?
I'm on the free trial. Do I need to cancel?
No. Nothing is charged at the end of the trial unless you choose a plan.
Do my members keep access?
Do my members keep access?
Yes. Members are free and can still log in after you stop paying.