Overview
The LGM inbox centralizes all your email and LinkedIn conversations linked to your campaigns. It helps you track, organize, and manage your exchanges without switching tools. The goal: stay clear, quick, and efficient with your leads.
Key benefits
Simple organization: Archive, snooze, favorites… keep your inbox clean.
Full control: Stop syncing or delete conversations when needed.
Main actions in the inbox
Deleting a conversation
Delete a conversation when you don’t want it to appear for you or your team (e.g., private exchanges).
Important: Deleting is permanent for the entire organization.
If the lead replies later, after you deleted the thread:
A new conversation appears.
Previous messages remain permanently deleted.
Tip: If you don’t want the conversation to reopen, stop syncing before deleting.
Stopping or resuming sync
Stop syncing.
You can stop syncing a specific lead if you don’t want to see upcoming messages from them, whether received or sent.
Important: Messages sent by LGM campaigns will no longer appear in the inbox.
Resume syncing.
You can reactivate syncing anytime from the conversation. It may take a few minutes for the inbox to update.
Archiving a conversation
Archive conversations when they are considered complete:
Lead converted.
Lead not interested.
Wrong prospect.
Lead left the company.
Archiving hides the thread from the active inbox for your entire team.
If the lead replies later, any new reply automatically reopens the conversation at the top of your inbox.
Remind me later
Snooze temporarily puts the conversation on hold — useful when:
You’re waiting for a reply.
You want to follow up later.
You want to clear your active inbox without losing track.
Snooze applies to the entire organization.
When it reopens.
A snoozed conversation reopens automatically when:
The lead replies.
You cancel the snooze.
The snooze period expires.
Marking a conversation as favorite
Mark a conversation as favorite to flag important or high-priority leads.
Note: Favorites are personal — only visible to you.
Marking a conversation as unread
To remind yourself to revisit a conversation later or highlight important messages.
Important:
Read/unread status does not sync with your email or LinkedIn accounts.
Status is personal and does not impact other teammates.
Filtering conversations
Available filters.
Filters help you quickly navigate your leads based on their status.
Leads who replied: Conversations where the lead replied at least once.
Remind later: Snoozed conversations waiting for the reminder date.
Favourite: Leads you personally marked as favorites.
No answer: Leads who never replied.
Archived: Conversations you removed from the active list.
Campaign filter: View conversations tied to a specific campaign.
Status: Filter by read, unread, or both.
Search by name: Find a specific lead easily.
Pro tip: After replying to a lead, set a reminder to keep your inbox perfectly structured.
FAQs
Do actions like archive, snooze, or delete affect the entire team?
Do actions like archive, snooze, or delete affect the entire team?
Yes — except favorites and read/unread status, which are personal.
Can I recover a deleted conversation?
Can I recover a deleted conversation?
No. Deletion is permanent.
What happens if a lead replies to an archived or deleted conversation?
What happens if a lead replies to an archived or deleted conversation?
A new conversation is created and appears at the top of the inbox.
Do read/unread statuses sync with Gmail or LinkedIn?
Do read/unread statuses sync with Gmail or LinkedIn?
No. They are specific to LGM.