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How do CRM integrations work?

Keep your CRM automatically updated and your pipeline squeaky clean.

Written by Adrien Moreau Camard

Overview

Your CRM is the heart of your sales strategy. When it stays clean, your team can track real conversations, follow up at the right time, and understand what actually drives pipeline.

CRM integrations in La Growth Machine help you keep your CRM updated automatically:

Contacts, lead data, campaign actions, activities, lifecycle stages, and ownership can be synced between LGM and your CRM.

No more copy-pasting. No more guessing who owns what.

Key benefits

  • Native sync with HubSpot and Pipedrive

  • Automatic contact updates when leads enter your campaigns

  • Multichannel activity tracking for Email, LinkedIn, calls, replies, and campaign actions

  • Lifecycle automation based on campaign events and qualification tags

  • HubSpot activity mapping to log actions as native Emails, Notes, Tasks, and LinkedIn Messages

  • HubSpot owner mapping to assign new contacts to the right Contact Owner

  • Cleaner reporting with lists, workflows, and CRM filters based on LGM dataHow CRM integrations work


How CRM integrations work.

Native integrations

La Growth Machine comes with native CRM integrations for:

  • HubSpot

  • Pipedrive


Once your CRM is connected, LGM can automatically sync lead and campaign data with your CRM.

Depending on your setup, LGM can:

  • Create or match contacts when a lead starts a campaign

  • Update contact information with data collected or enriched in LGM

  • Log activities on the contact timeline

  • Update lifecycle stages based on your rules

  • Trigger workflows from LGM campaign events

  • Import CRM lists into LGM audiences

  • Avoid duplicate outreach by skipping leads already in your CRM

Important: CRM synchronization is not retroactive. Actions only start syncing after your CRM is connected and campaign synchronization is enabled.

Both integrations help you keep your sales data clean, but the available options may differ depending on the CRM.

With HubSpot, you can use advanced options such as:

  • Field mapping with Lead and Company properties

  • Activity mapping with native HubSpot activities

  • Contact owner mapping between LGM identities and HubSpot owners

  • Contact Owner filtering inside LGM audiences and leads

  • Custom events for workflows, lists, and reports when supported by your HubSpot plan

With Pipedrive, you can sync contacts and activity data to keep your sales pipeline updated from LGM.

What gets synced.

Contacts and lead data.

When a lead enters a synchronized campaign, LGM checks whether the contact already exists in your CRM.

LGM can use matching information such as:

  • Email address

  • First name

  • Last name

  • Company name

If no matching contact is found, LGM can create a new contact in your CRM.

In HubSpot, contacts created by LGM are created as non-marketing contacts, so they do not increase your HubSpot marketing contact billing.

Lead information.

LGM can sync lead data collected manually, imported from a source, or found through enrichment.

Common synced fields include:

  • First name and last name

  • Professional and personal email

  • Job title

  • Phone number

  • Company name

  • Company website

  • Industry

  • Location

  • LinkedIn URL

  • LinkedIn bio

  • Custom attributes

Note: Some fields do not have native equivalents in your CRM. In that case, create a custom CRM property, then map the LGM field to it.

HubSpot Lead and Company properties.

For HubSpot, field mapping can now be done across two property groups:

  • Lead properties for contact-level information

  • Company properties for company-level information

This means you can map the right data to the right object.

Examples:

  • Job title → Lead property

  • LinkedIn URL → Lead property

  • Company website → Company property

  • Company industry → Company property

  • Annual revenue → Company property

The HubSpot mapping dropdown is grouped into Lead properties and Company properties, so you can pick the right destination without mixing contact and company data.

Tip: Map company-level data to Company properties whenever possible. It keeps your CRM cleaner and makes account-level reporting easier.


How activity tracking works.

Multichannel activity logging.

LGM can log campaign activity directly on the CRM contact timeline.

This can include:

  • Emails sent

  • Email replies

  • Email opens

  • Link clicks

  • LinkedIn messages sent

  • LinkedIn replies

  • LinkedIn connection requests

  • LinkedIn connection acceptances

  • Calls

  • Campaign status updates

  • Tags and qualification updates

Your sales team can understand the conversation history directly in the CRM, without opening LGM.

HubSpot activity mapping.

With HubSpot activity mapping, LGM can log actions as native HubSpot activities.

That means your HubSpot timeline becomes easier to read.

Examples:

Campaign activity:

Campaign actions are logged as Notes.

  • Campaign started → Note

  • Campaign paused → Note

  • Lead marked as converted → Note

  • Tag changed → Note

  • Goal reached → Note

Email activity:

Email actions are logged as Emails or Notes.

  • Email sent from Campaign or Inbox → HubSpot Email

  • Email reply → HubSpot Email

  • Email opened → Note

  • Link clicked → Note

  • Unsubscribed → Note

  • Bounced → HubSpot bounce status

  • Resubscribed → Note

LinkedIn activity:

LinkedIn actions can be logged as LinkedIn Messages or Notes.

  • LinkedIn message sent → HubSpot LinkedIn Message

  • LinkedIn voice message sent → HubSpot LinkedIn Message

  • LinkedIn reply received → HubSpot LinkedIn Message

  • Connection request sent → Note

  • Connection request accepted → Note

Call activity:

Call actions are logged as Tasks.

  • Call task to complete → HubSpot Call Task

  • Call completed → Completed HubSpot Call Task

Each synced HubSpot activity includes a source mention such as Sent via La Growth Machine, so your team knows where the activity came from.

Custom events:

Custom events can still be used in HubSpot when available.

They are useful for:

  • Workflows

  • Dynamic lists

  • Reports

  • Advanced segmentation

For example, you can build a HubSpot list of leads who opened an Email, clicked a link, or replied to a campaign.

Important: HubSpot Custom Events are limited to specific HubSpot plans. Native activity mapping gives better visibility even when Custom Events are not available.


How lifecycle and workflows work.

Lifecycle stage updates.

You can use LGM campaign activity to update lifecycle stages in your CRM.

A common setup could be:

  • Campaign started → Set lifecycle stage to Lead

  • Lead replied → Set lifecycle stage to Opportunity

  • Lead qualified → Set lifecycle stage to Sales Qualified Lead

  • Lead converted → Set lifecycle stage to Customer

You can also trigger lifecycle updates from LGM qualification tags.

Note: If your CRM lifecycle is already heavily automated, test your setup on a small audience before applying changes everywhere.

Workflow automation.

CRM integrations let you trigger workflows based on LGM campaign events.

Examples:

  • Create a task when a lead replies

  • Notify a salesperson when a lead clicks a key link

  • Create a deal when a lead becomes qualified

  • Move a lead to a nurturing sequence after no reply

  • Update ownership when a new contact is created

  • Trigger a follow-up after a LinkedIn connection is accepted

This is where CRM sync becomes more than hygiene. It becomes pipeline control.


How ownership works in HubSpot.

Contact owner mapping.

In HubSpot, you can map each LGM identity to a HubSpot Contact Owner.

For example:

  • LGM identity Sarah → HubSpot owner Sarah

  • LGM identity Alex → HubSpot owner Alex

  • LGM identity Maria → HubSpot owner Maria

When LGM creates a new HubSpot contact, it can assign the right owner based on the identity used in the campaign.

Ownership rules.

LGM follows a simple rule: it does not overwrite existing HubSpot owners.

  • No existing owner. LGM applies the owner mapped to the LGM identity

  • Existing owner. LGM keeps the current HubSpot owner unchanged

  • Activities still sync. Activity logging continues even if the owner is not changed

Important: LGM does not replace an existing HubSpot Contact Owner. This avoids ownership conflicts inside your CRM.

HubSpot Contact Owner filter.

If HubSpot is connected, you can filter leads by HubSpot Contact Owner inside LGM.

You can find this filter on the Audience and Leads pages.

To use it:

  1. Open an Audience or the Leads page

  2. Click Add filter

  3. Open Lead Info

  4. Select HubSpot Contact Owner

  5. Choose one or several owners

Use this filter to:

  • Review ownership by sales rep

  • Clean assignments before launching campaigns

  • Check follow-up by owner

  • Analyze activity across the team

Note: The HubSpot Contact Owner filter only appears when HubSpot is connected.


How to use CRM data in LGM.

Import CRM lists into LGM.

You can import CRM lists into LGM to launch campaigns from an existing CRM segment.

Common examples include:

  • Inbound leads

  • Event attendees

  • Target accounts

  • Cold leads to reactivate

  • Sales-owned segments

This lets you use your CRM as a source of truth and LGM as your multichannel activation engine.

Personalize campaigns with CRM data.

You can map CRM properties to LGM custom attributes and use them in campaign messages.

Examples:

  • Industry

  • Company size

  • Lifecycle stage

  • Persona

  • Account owner

  • Custom CRM property

Once mapped, these attributes can be used directly inside your LGM copywriting.

Tip: Use CRM data for personalization only if the data is reliable. Bad CRM data creates bad personalization. And bad personalization is worse than no personalization.

Skip leads already in CRM.

You can enable Skip leads already in CRM before launching a campaign.

This allows LGM to check whether a lead already exists in your CRM and exclude them before any message is sent.

Use this option to:

  • Avoid duplicate outreach

  • Protect active sales conversations

  • Keep your CRM clean

  • Prevent two teammates from contacting the same lead


FAQs

How does contact syncing work?

When a lead enters a synchronized campaign, LGM checks whether the contact already exists in your CRM.

If a matching contact exists, LGM updates it. If no match is found, LGM can create a new contact.

Which actions appear in the CRM timeline?

Depending on your setup, LGM can sync Emails, Email replies, Email opens, link clicks, LinkedIn messages, LinkedIn replies, connection requests, calls, campaign updates, tags, and qualification events.

What is HubSpot activity mapping?

HubSpot activity mapping lets LGM log actions as native HubSpot activities, such as Emails, Notes, Tasks, and LinkedIn Messages.

This makes the HubSpot timeline easier to read and use.

Can I update lifecycle stages from LGM?

Yes. You can update lifecycle stages based on campaign events or qualification tags.

For example, a lead can move from Lead to Opportunity when they reply.

Can I trigger CRM workflows with LGM?

Yes. You can trigger CRM workflows from LGM events such as replies, clicks, lifecycle updates, qualification tags, and other campaign actions.

Available workflow options depend on your CRM and plan.

How long does it take to connect my CRM?

The native connection usually takes about a minute.

The full setup can take longer if you configure field mapping, lifecycle stages, activities, workflows, and ownership rules.

Can I send LGM data to other platforms?

Yes, using our integrations or Zapier.

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